ITDE Support of UNHCE Staff Home Computers
There are two situations requiring a policy regarding ITDE support
of UNHCE staff home computers. First, for staff who elect to perform
Cooperative Extension work on their privately owned computers and second
for those computers purchased by Cooperative Extension for the use
of an employee at a location not under the control of Cooperative Extension.
General Computer Policies
- Cooperative Extension provides all employees with a computer or
access to a computer at a Cooperative Extension site. In certain
approved cases, employees may be assigned a computer for use at home
or another non Extension location.
- The ITDE department evaluates and establishes a list of software
used by Extension staff. Non approved software will not be installed
on Extension computers unless approved by ITDE.
- ITDE staff will resolve issues directly related to Extension servers
(e..g., email server, TERS, etc.) but can't troubleshoot home users
may have with their Internet Service Providers.
Policy for Privately Owned Computers
- Employees who perform Extension related work on computers not owned
by Cooperative Extension do so at their own risk.
- Employees will not install software obtained from Extension without
appropriate licenses and permission.
- ITDE staff will not provide hardware or software support for any
computer not owned or under the control of the Cooperative Extension,
for the following reasons:
a. ITDE staff does not have control over or knowledge of the hardware or software installed on the non-Extension computers.
b. ITDE staff won't be responsible for damage to someone's personal computer resulting from attempts to repair it
Policy for Extension Computers located at non-Extension Locations
- Employees will not install any non-Extension approved software on the computers, including games, instant messaging, and non-Windows screen savers. In addition software not approved by the ITDE staff will not be installed.
- ITDE will provide assistance to the employee through its hot seat number or web site. If the problem cannot be resolved remotely, then the staff member will deliver the equipment to the ITDE office in Durham or arrange to meet an ITDE team member at a county office.
