Working with UNHCE Volunteers (formerly Volunteer Management Handbook)

• Introduction to Working with UNHCE Volunteers: The Importance, Purpose and Objectives of UNHCE Volunteer Programs
  • Purposes of this reference resource
  • UNHCE Mission
  • Authorship of this reference resource
• Section 1 - About UNHCE Volunteer Programs
  • What is a volunteer?
  • Why do we need volunteer policies?
  • What is the ISOTURE model?
• Section 2 - Identifying and Selecting Volunteers
  • Volunteer Service Descriptions
  • Recruitment, application and screening process
  • Volunteers under age 18
  • Letters of Appointment and Volunteer Agreements
• Section 3 - Orienting and Training Volunteers
  • Role and types of education training
  • Examples of formats used
• Section 4 - What Every Volunteer Should Know
  • UNHCE Mission and About Us facts
  • Program areas
  • UNHCE volunteer programs
  • UNHCE policies and procedures related to staff and volunteers
• Section 5 - Utilizing & Managing Volunteers
  • Placement and delegation
  • Confidentiality
  • Polices on harassment and discrimination
  • Liability and insurance
  • Conflict of interest
  • Expenses reimbursement
• Section 6 - Volunteer Motivation, Recognition and Retention
  • Types of volunteer motivation
  • Rules of recognition
  • Types of recognition
• Section 7 - Evaluation of Volunteer Programs and Volunteers
  • Types of evaluation
  • Complaint and grievance process
• Section 8 - Managing Risk in Working with Volunteers
  • Crisis planning, emergency procedures and incident/accident reporting
  • Using a safety checklist
  • Risk Management: The Crisis Plan
  • Volunteers working with youth
  • Procedures for reporting suspected child abuse
  • Youth as volunteers
  • Volunteers and Child Labor Laws
  • Risk Management: Legal Issues
  • Risk Management: Dealing with the Media
  • Copyright laws