UNHCE Information Technology & Distance Education Blog

Support is available to all Extension employees from the ITDE team, in the form of the Computer Help Line (862-0351), on-site visits, and regular training. Please note that because of the reorganization of the ITDE team, on-site visits (particularly for county sites) will shift from a regular schedule to an as warranted schedule.

To make this system work we have created a Computer Support Request form on our website. Please visit the site at http://cecf1.unh.edu/itde/staff/itde_staff_home.cfm and add it to your bookmarks. This form should be used to request non-emergency computer assistance, and will be monitored daily by ITDE staff. If your problem can be resolved by a phone call or e-mail, we�ll respond as soon as possible. More complex issues will be deferred until the next on-site support visit to your location (we�ll let you know by e-mail if that is the case for your request.) On-site support visits will be scheduled based on the number of support requests for each location.

For emergency or time-sensitive support, continue to call the Computer Help Line at 862-0351. Before calling, please try rebooting your computer and recreating the problem. Often, rebooting is sufficient to resolve transient problems. Don�t reboot if you are afraid of losing an unsaved document.