UNHCE Information Technology & Distance Education Blog
June 14, 2004
The ITDE Team operates the Computer Support Line (affectionately called the Hot Seat) at 862-0351. With the departure of our administrative assistant, Jennifer, the Hot Seat line will be forwarded, each day, directly to the ITDE Team member providing coverage.
In the past, we had a problem with the phone continually ringing and never going to voice mail if the staff member was on another line or away from their desk. We have resolved this problem with UNH Telecomm, so that if the phone is not answered, it will go to voicemail. The ITDE member providing coverage will be picking up the Hot Seat voicemail regularly during the day.
As always, please only use the Hot Seat for support of an urgent nature. For all other request, please use the on-line computer support request form, which we regularly check. Before requesting support, please reboot your computer and make sure the problem persists (unless you are afraid of losing unsaved changes.)
Posted by sjudd at June 14, 2004 9:16 AM