UNHCE Information Technology & Distance Education Blog

This is IMPORTANT INFORMATION, and you will not have access to it if you are shut off from the Internet by UNH. For that reason, please print this out for future reference!

If UNH CIS detects unusual activity on your computer, they may shut you out of the network, in order to protect the other computers at UNH. When this happens, they only allow you access to a few sites, including theirs, Microsoft (for a Windows update), and McAfee for virus updates.

It is IMPORTANT to note that, while UNH uses McAfee for virus protection, UNHCE does NOT. We use Symantec/Nortons. The two antiviral packages conflict. Installing McAfee with a copy of Symantec/Nortons on your computer could render your computer useless. For that reason, it is important to use your copy of Symantec/Nortons to scan your hard drive, rather than use McAfee, as they recommend.

If you have been keeping up-to-date on Live Update, which is automated for most people, then your virus definitions may be fine. Double check with someone else in your office by looking at the date on your copy of Symantec/Nortons (Start\(all) programs\Symantec or Nortons, or use your Live Update or Nortons icon on your desktop.)

Compare the date on your version to someone who has completed a live update that day. If the dates are the same, your virus definitions are all set and can begin your scan. If not, you need to get a copy of Intelligent Updater, which can be downloaded from the Symantec site at: http://www.symantec.com/downloads/. That will need to be done on a computer which is connected to the Internet, burned onto a CD (it's too large for a floppy) and brought to your computer for installation. (The ITDE office can assist you with this step.)

Clicking on Intelligent Updater will start the update of your virus definitions. Once that is complete, you can do a scan of your hard drive.

Call the hot seat at:862-0351, if you need further assistance.