Community Needs Survey in Response to COVID-19 Summary Report

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This report summarizes the results of an online survey distributed by UNH Extension in partnership with the NH Community Development Finance Authority to determine community, business and organization needs in response to the pandemic. The survey was distributed through UNH Extension Community and Economic Development newsletter, social media and the NH Municipal Association’s newsletter. The survey was open from March 19, 2020 to April 1, 2020 and was completed by 47 participants in New Hampshire. While there are many needs and concerns identified through the survey, it is evident that many communities, organizations and businesses are innovating in order to adapt.

Key Findings

  • Businesses are experiencing financial stress and need information and resources to keep operations going.
  • Municipalities are working to maintain municipal services, reach vulnerable populations and understand the financial impact on communities.
  • There is a need for worker relief including accessing and applying for unemployment and stimulus funds.
  • There are many health and safety needs including increased access to testing, cleaning supplies, PPE, and best practices for being safe in different contexts.
  • Remote working & learning is a key issue and people need broadband internet, best practices for working remote and technology training.
  • During challenging times, communities are stepping up. People are volunteering (making masks, delivering food, caring for elders), purchasing gift cards for local businesses and connecting virtually.
  • There are a number of training needs: accessing resources for businesses, grant writing, business retention, remote working, helping vulnerable populations, and returning to normal.

Download the full report here


Casey Porter
Community & Economic Development Program Manager
Extension Program Mgr
Phone: (603) 862-5439
Office: Cooperative Extension, Nesmith Hall, Durham, NH 03824

Charlie French
Faculty Affiliate
Phone: (603) 862-0316
Office: Cooperative Extension, Taylor Hall, Durham, NH 03824